How much is shipping and who delivers my order?
The cost of express courier delivery and to a pickup point is €9,95. The cost of express delivery to Azores and Madeira is €30. Express shipments can't be paid with ApplePay. The cost of standard courier delivery €4,95. You can get free standard delivery for orders over €100. Unfortunaltey, at the moment, we don't offer standard shipping to Azores and Madeira. UPS will be delivering your order.
What is the delivery timeline for my online order?
If you choose express delivery, the estimated delivery by express courier is 1 to 2 business days on Mainland and 3 to 5 business days to Azores and Madeira. Instead, by selecting standard shipping, the expected delivery time varies from 2 to 4 business days from the moment the order has been taken over from our warehouse. Unfortunately, at the moment, we don't offer standard shipping to Azores and Madeira. During some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order might be delayed, despite our continuous efforts to comply with the established deadlines.
How can I track my order?
You can check the status of the order at any time by entering the "Orders" section, after logging in to your account. If you have not registered on atelier-eme.com, you can directly access the "Track your order/return" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track delivery" section.
Can I place an order online and ship it to another country?
Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.
Can I choose the time and date of delivery?
No, make sure that someone is present at the chosen delivery address.
I chose delivery to a pick-up point. How long is the parcel going to wait for me?
In case you chose delivery to a pickup point, you have 10 days to pick it up. In case it is not picked up, your order will return to our warehouse.