Orders

How can I track my order? / Where is my parcel?

You can check the status of the order at any time by entering the "Orders" section, after logging in to your account. If you have not registered on atelier-eme.com, you can directly access the "Track your order/return". section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "Track delivery" section.

I have just made my order and wish to cancel / modify it, what can I do?

Unfortunately, the modification of orders is not possible in our system. However, you have the possibility to cancel your order directly from "Track your order/return" section within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.

Can I place an order by phone?

We don't offer this kind of service at the moment.

I have a promotional code/discount. How can I use it online?

When placing your order, you will be able to enter the code into the "Promotional Code" box inside of your Shopping bag or in the Payment section. Remember to apply it before proceeding with the checkout. We remind you that for each purchase, you can only use one promotional code.

How can I be notified when a product is back in stock?

If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose the color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.