Can I purchase an e-Gift Card online?
You can buy an e-Gift Card following this link.
Can I use my e-Gift Card online or in the store?
You can use your e-Gift Card on our website and in participating Atelier Emé stores. You can print the confirmation email and bring it to the store so that it can be converted, if you wish, into a physical Gift Card.
Do I have to activate my e-Gift Card after purchase?
No. The e-Gift Card can be used immediately, using the e-mail address you choose during the purchase.
Where do I enter the number of my e-Gift Card on atelier-eme.com?
After selecting the payment method at checkout, you will be asked to insert the e-Gift Card number.
Can I pay for my online order with a physical Gift Card bought in a store?
Yes, the Gift Cards bought in our physical stores can be used online on atelier-eme.com. At checkout you will need to enter the card number and the PIN code in the appropriate cells. The PIN code can be found by scrubbing the silver box on your card.
How can I check the balance of my Gift Card / e-Gift Card?
You can check the balance of your Gift Card / e-Gift Card directly from this Link.
What is the difference between a Gift Card and an e-Gift Card?
The Gift Card can be purchased in our stores and can be used both in the stors and online. The e-Gift Card can be purchased online and can be used both in stores (after converting it into a physical Gift Card) and online at atelier-eme.com.
Do I have to spend the full amount of the Gift Card / e-Gift Card in a single transaction?
No, you can also spend the amount of your Gift Card / e-Gift Card on multiple purchases (both online and offline).
Is there an expiration date on my Gift Card / e-Gift Card?
Gift Cards / e-Gift Cards are valid for 3 years from the purchase date.