• WHO IS THE DATA CONTROLLER OF THE PERSONAL DATA OF WEBSITE USERS? HOW CAN I CONTACT THE CONTROLLER?

  The data you supply will be processed for multiple purposes, as stated in this privacy policy.
  For the "Newsletter", "Direct Marketing" and "Profiling" purposes, the Data Controllers of personal data are the companies of the Calzedonia Group responsible for these activities for each of the Group's brands. As of the date of publication of this privacy policy, these are:
  

  • Calzedonia S.p.A (hereinafter also referred to simply as “Calzedonia”), with registered office at Via Portici Umberto Primo 5/3 Malcesine (Verona, Italy) and administrative office at Via Monte Baldo 20 Dossobuono di Villafranca (Verona, Italy);
  
  
  • Atelier Emé S.r.l. (hereinafter also referred to simply as “Atelier Emé”), with registered office at Via Portici Umberto Primo 5/3 Malcesine (Verona, Italy);
  
  
  • Falconeri S.r.l. (hereinafter also referred to simply as “Falconeri with registered office at Via del Lavoro 18 (Avio, Trento, Italy).

  
  
  Calzedonia S.p.A., Atelier Emé S.r.l. and Falconeri S.r.l. are companies belonging to the Calzedonia Group, which, in addition to Atelier Emé and Falconeri, also includes the Calzedonia, Intimissimi, Tezenis and Signorvino brands.
  
  Calzedonia, Atelier Emé and Falconeri are therefore, joint controllers of the processing of your personal data, as they jointly determine the purposes and means of the processing. The joint controllers have entered into a joint controllership agreement pursuant to Article 26 of the GDPR, the essential content of which is available to you at the offices of the joint controllers.
  For "Participation in events, competitions and themed initiatives of an extraordinary and temporary nature" purpose, please refer to the privacy policy drawn up in each case to identify the Data Controller
  
  For all other purposes stated in the subsequent paragraphs of this Privacy Policy, the Data Controller is Atelier Emé as identified above. You can contact the Data Controller or the Joint Controllers by emailing privacy@calzedonia.com

• HAVE WE APPOINTED A DATA PROTECTION OFFICER (DPO)?

  We have appointed a Data Protection Officer who can be contacted by emailing: DPO@calzedonia.com

• WHAT METHODS ARE USED TO PROCESS YOUR PERSONAL DATA?

  The data you supply to us will be processed by employees expressly appointed by us, according to the respective authorisation profiles assigned to them. The appointed persons will be able to view, use, process and compare the data and carry out other appropriate operations, including automated operations, only if they they have been expressly authorised to do so. The data will be processed using computerised, electronic communication and paper-based tools and media in compliance with legal provisions intended to guarantee security and confidentiality and ensure that the data is accurate, up-to-date and relevant to the stated purposes. You yourself can help us ensure that your data is always accurate by communicating updates to privacy@calzedonia.com.
  

  Browsing the site

  We may collect and process users' personal data when they access and visit our site by browsing its pages, even without registering and completing or entering data in online forms. We also use cookies in some areas of the website. Cookies allow our website, for example, to check whether our users have visited the website before, or to determine which are the most frequently visited pages of the website. We also use a push notification system on our website to keep you constantly updated about our commercial news and promotions. For this personal data processing, please see the Cookie Policy , which must be viewed in conjunction with the information we have provided in this privacy policy. On our website you will also find social buttons/widgets, i.e. "buttons" showing the icons of social media sites (e.g. Facebook and Twitter) and interactive social walls (e.g. walls presenting photos from Instagram using hashtags) that present content from social media sites. By clicking on these "buttons", users browsing our website can reach and interact directly with social media sites, which collect data relating to their visit. Apart from these cases, in which you voluntarily click to share your browsing data with your chosen social media sites, we do not share any browsing information or user data gained from our website with social media sites.
  
  In any case, when users browse the website, they accept the terms and conditions of use of the site, as well as the terms of this Privacy Policy. Therefore, if you decide not to accept these terms for browsing our website, please do not access or use the content and services offered through the website.

  Use of web services

  We may also collect and process personal data of users who use the web services made available on the website and provided subject to personal data being entered online or by email.

  Unprompted emails

  When you send an unprompted email to one of the email addresses shown on our website, we acquire the sender's address and any other personal data you have entered in the message and in the attachments in order for us to fulfil your request. The mailboxes corresponding to the addresses shown on our site are not personal. They belong to the company and their primary purpose is to allow the efficient performance of our activities. This means that messages sent to our mailboxes may be known to all the people authorised to access these mailboxes. By sending emails to the email addresses shown on our website, you declare that you have read and accepted the data processing conditions stated in this policy.

  Completion of web forms

  When you access our website and decide to use its services interactively (e.g. requesting newsletters, registering with sites and communities, booking appointments, becoming partners of an event or Atelier Emé, participating in events, campaigns, etc.), you may be asked to fill in web forms with some of your personal data. We have provided some useful information below on how we process the data you send us.

• WHICH DATA CATEGORIES ARE PROCESSED?

  To access services and content provided through our website, you may be asked for personal data such as name, surname, residence or home address, email, date of birth, etc. The provision of such data is optional, but necessary in order to use the requested services. Specific information can therefore be found on how personal data is processed on the websites dedicated to these services.
  The web forms available on the website never ask you for any sensitive data (e.g. disclosure of racial and ethnic origin, religious, philosophical, political beliefs, health status, sexuality, etc.) or legal data (criminal record or status as a defendant or suspect, etc.).
  We may also collect:
  

  • any optional information requested via the web forms;
    
  • information we may acquire by examining your interaction with us, through emails and newsletters, through our website and through the apps that may be developed by us or by third parties (for more information please see the respective privacy policies);
    
  • any information you may share via the social media sites with which you are registered.
    
    

  We shall only process the personal data you supply to us for purposes strictly connected with each individual service requested and used, in compliance with the specific privacy policy stated on the page related to the requested service. We may use your data for additional or different purposes subject to prior consent or, in certain limited cases, if we have a legitimate interest in doing so.

• FOR WHAT PURPOSES IS PERSONAL DATA PROCESSED AND WHAT IS THE LEGAL BASIS FOR DOING SO?

  Type of processing	For what purposes do we process your personal data?	What is the legal basis for processing your personal data?	For how long do we store your personal data?
  Website browsing	While you visit our website, the IT systems responsible for its operation collect some data (e.g. IP addresses, domain names, URIs) that need to be sent to enable the Internet to function. We use this data for the sole purpose of allowing users to browse the website and obtain anonymous statistical information on the use of the site and check that it is operating correctly, or ascertain responsibility in the event of cybercrime.	The need to allow users to browse the website. Our legitimate interest in ensuring the correct operation of the IT systems and investigating alleged cybercrimes (also based on the existence of a legal obligation).	The data remains on our IT systems for no longer than thirty days, except in the event of investigations being carried out to ascertain responsibility for cybercrimes, for which a legal obligation or a request from the Authority may require retention for a longer period.
  Subscription to the newsletter	The newsletter is a communication with promotional and advertising content sent to all interested parties who request it. (a subscription to the newsletter covers to all the Calzedonia Group brands: Calzedonia, Atelier Emé, Falconeri, Intimissimi, Tezenis and Signorvino). Subscribing to the newsletter on our website may result in us sending communications that are not generic but targeted based on the recipient's language, gender and country of origin. This means that we process the data we receive in order to divide subscribers into distinct groups by language, gender and country of origin, so that the newsletter sent is as close as possible to what you have requested and what may interest you.	Your consent. We shall only use the data requested in the registration form with your authorisation.	The data you supply to us when you subscribe to the Newsletter, will be kept until we receive a request from you to unsubscribe, in which case we shall delete your data from our databases within 72 hours of the request to unsubscribe.
  Customer Care	We provide a support service (via chat, phone, email) to assist with any requirement regarding the use of our products or services. In some cases, we may ask you for your personal data when this is necessary to respond to requests you make via our Customer Care service.	The need to fulfil the contract for the sale of products, or the provision of the requested service, or pre-contractual measures adopted on the basis of your request.	Your personal data will be processed for the time strictly necessary to achieve the purposes of the processing.
  Customer satisfaction questionnaires	We may send you questionnaires intended to gauge your satisfaction with our services and products.	Your consent to marketing. We shall use the data you supply, subject to your prior consent, to send you questionnaires about your level of satisfaction with our products and/or services. In some limited cases, we shall have recourse to our legitimate interest	Your personal data will be processed for the time strictly necessary to achieve the purposes of gauging your level of satisfaction, and in any case for no longer than 6 months.
  Direct marketing	Sending of commercial communications by post, email, text message, landline/mobile phone; performance of market research and activities to gauge your level of satisfaction with products relating to all the Calzedonia Group brands (Calzedonia, Atelier Emé, Falconeri, Intimissimi, Tezenis and Signorvino).	Your consent to receive these communications will cover any communications sent using automated systems, without the involvement of an operator (e.g. email, text message) and traditional contact methods (e.g. post). You are always free to revoke your consent to data being processed for this purpose by emailing privacy@calzedonia.com. Your consent to receive these communications will cover any communications sent using automated systems, without the involvement of an operator (e.g. email, text message) and traditional contact methods (e.g. post). You are always free to revoke your consent to data being processed for this purpose by emailing privacy@calzedonia.com. Legitimate interest. Pursuant to article 130, article 4, Legislative Decree 196/2003, as amended, relating to so-called “soft spam”, we may, without first gaining your express consent, use the email address you provided when requesting a service, for the purpose of promoting services/products similar to those requested, provided that you do not object to this use by emailing privacy@calzedonia.com or clicking on the special link provided in the promotional emails we send for objecting to receive communications you consider to be unwanted.	Until we receive a request for withdrawal of consent or, for direct marketing processing based on our legitimate interest, until you object to the processing.
  Profiling	We shall use the data you supply in order to use individual services for so-called "profiling", i.e. to analyse the social make-up of consumers based on age, gender, country of origin, occupation, consumer habits, etc. Profiling requires the data you supply us with to be processed in order to create consumer groups divided by market segments, based on a minimum set of elements (e.g. gender, country of origin), or more advanced profiles based on preferences and online behaviour. This activity has a dual purpose: to allow us to develop products and services that reflect the preferences of our consumers and to allow us to send you advertising communications that match your tastes and interests as closely as possible. In order to gain the best possible insight into your tastes and interests in our products and our communications, we may also use automated systems that do not have any legal or other significant effects on our customers.	Your consent. We shall only carry out profiling activity with your prior authorisation. You may withdraw your consent at any time by emailing privacy@calzedonia.com	The information collected and interactions with us, will be processed for no more than 12 months from the date of collection. The other data of a general nature relating to your profile (e.g. gender, country, origin) will be processed until a request to withdraw consent is received from you.
  Fraud prevention activity	Checks intended to prevent illegal and\or fraudulent activities through our website.	Our legitimate interest in preventing and combating fraud.	24 months from the date of collection.
  Participation in events, competitions and themed initiatives of an extraordinary and temporary nature	We shall use the data to allow you to take part in specific initiatives which you may decide to join from time to time. For each event we shall provide you with a specific privacy policy that will describe the types of data processed, the time for which these will be stored and the specific purposes of the processing.	We shall only collect your data with your prior consent.	For each event we shall provide you with a specific privacy policy that will describe the time for which these will be stored for the specific purposes of the processing.
  Registrations and private areas of the website, completion of web forms, community and use of the online chat channel	We shall use your personal data to allow you to create your own private area on our website, request or propose services by completing web forms (e.g. "Book an appointment", "Write your story", "Become an event partner", "Become an Atelier Emé partner", "Register for the event"), participate in virtual community initiatives (e.g. creation of wish lists, etc.) and use the online chat channel. Registering with our web communities allows you to access many of the other services on the website more quickly, but it is not a mandatory requirement for using them.	The need to fulfil the contract for registration on the website, activation of a service by completion of the web form, or of the online chat service or pre-contractual measures taken on the basis of a request from you. Our legitimate interest in preventing and chat spam.	We delete all accounts that have not been used for more than 2 years, along with the associated data. Data collected via web forms and the online chat channel are retained for the duration of the service requested or offered
  Sale of data to third parties	Only on certain occasions, we may request your authorisation to send your personal data to third-party companies in the fashion, luxury and retail sectors for them to send their commercial communications. This is a potential processing purpose which you will always be appropriately informed about and for which we will always obtain your prior explicit consent.	We shall only send your data to third parties for marketing purposes with your prior consent.
  Statistical analysis	We create statistical reports and behavioral models in order to examine - in aggregate form - the economic effectiveness of our commercial initiatives (e.g. interest in a new product) and to direct our future commercial and promotional initiatives.	Our legitimate interest in analysing customer data - using pseudonyms (therefore without any information directly attributable to individual customers) - to obtain strategic information relating to: customer behaviour, the ways in which customers interact with us through the different communication channels and the effectiveness of commercial and promotional initiatives, in order to compete with the main operators in the sector.	The data will be retained - using pseudonyms - for a period of five years. The other data will be retained - using pseudonyms - for a period of two years.

  
  
  

  We want you to know that when we base the processing of your personal data on our legitimate interest, we perform a test to determine the balance between this interest and your rights, as required by law. You can contact the Data Controller at any time to request further information.

• DO WE COMMUNICATE OR DISSEMINATE YOUR PERSONAL DATA?

  We only communicate your personal data to third parties when this is necessary and functional to the achievement of the data processing purpose pursued, according to the service you requested. In any case we only communicate the data after having informed you, and where necessary, having obtained your consent to do so.
  
  In general, data acquired during browsing may become known to third-party companies that provide IT support and data processing services (e.g. where hosting activities are entrusted to third parties and are connected to the use of our website) appointed as Data Processing Managers for this purpose.
  
  Data collected via the individual services and for the purposes stated in this privacy policy are normally communicated to the following:
  

  • organisations who are granted the right to access them by legal or regulatory provisions (e.g. public security authorities or police forces);
  
  
  • companies in the Calzedonia Group in their capacity as parent companies, subsidiaries, associated or affiliated companies;<
  
  
  • Atelier Emé points of sale;
  
  
  • companies providing data processing or IT services (e.g. web hosting, data entry, IT infrastructure and service management and maintenance, email marketing, Acquirers, etc.);
  
  
  • companies and firms providing consultancy services;

  
  
  The list of entities appointed as Data Processing Managers can be obtained by emailing privacy@calzedonia.com
  
  We do not usually disseminate your data. Some services provided by our site however, allow the dissemination of your personal data to other internet users and services. This is however, left to your discretion and is only possible on your specific and voluntary initiative. In some specific cases however, we may ask you to release your personal data (including photographic and audio-video images) to allow you to participate in extraordinary and temporary events, competitions and themed initiatives, which by their intrinsic nature require communication and dissemination. In these cases we will notify you and ask you to give your explicit and specific consent in this respect.

• DO WE TRANSFER YOUR PERSONAL DATA TO NON-EU COUNTRIES?

  The personal data collected through this website may be transferred outside the EU (in particular, to the United States) to be stored on servers of Customer Relationship Management service providers. The transfer is carried out after Standard Contractual Clauses have been stipulated or the existence of a Privacy Shield certification for the service provider (specifically appointed as a Data Processing Manager) has been verified. The list of entities appointed as Data Processing Managers can be obtained by emailing privacy@calzedonia.com

• WHAT RIGHTS CAN I EXERCISE AS THE DATA SUBJECT?

  You can exercise the rights granted to you by law in respect of your personal data by emailing privacy@calzedonia.com. We shall answer your request as soon as possible and in any case within 30 days of receipt of your report. In some cases we may ask for a copy of an identity document if a request you make requires us to verify your identity.

  
  

  • Right of access

    You have the right to know whether personal data concerning you is currently being processed and, if this is confirmed, to obtain a copy of such data and be informed of: the origin of the data; the categories of personal data processed; the recipients of the data; the purposes of the processing; the existence of an automated decision-making process, including profiling; the data retention period; the rights provided by the Regulations.

  • Right to rectification

    You have the right to obtain the rectification of data in our possession that relate to you and to supplement data that may be incomplete. Remember that when you supply us with your data in order to use our services, you guarantee their truthfulness and accuracy. Help us ensure that your data is always accurate by communicating any updates to privacy@calzedonia.com

  • Right of erasure

    You have the right to request the erasure of your personal data if it is no longer necessary for the purpose for which it was collected, or if we are no longer authorised to process it.

  • Right of processing restriction

    You have the right to restrict the processing in the following cases:

    1. you have disputed the accuracy of the personal data. You can request the restriction of processing for the time it take us to verify the accuracy of your data;
    2. we are not authorised to process your data and instead of erasing it, you can ask us to restrict its use;
    3. if the data we have in our possession - even if it is no longer necessary for us, for the purposes for which it was collected - is necessary for you to ascertain, exercise or defend a right in court;
    4. you have objected to processing based on our legitimate interest. While awaiting verification that our legitimate interests override yours as the data subject you can ask us to restrict the processing.
       

  • Right to revoke consent

    You can revoke your consent to all the processing on which it is based.

  • Right to data portability

    If we are processing your data with your consent or under a contract, or the processing is carried out by automated means, you can exercise the right to data portability. You may therefore, receive the personal data you supplied to us in a structured, commonly used and machine-readable format. You can also ask for your data to be sent directly to another company, provided that this is technically possible.

  • Right to object

    You have the right to object to the processing of your personal data based on our legitimate interest, including profiling, at any time.

  Please also note that if you believe the processing of your personal data is being carried out in breach of the provisions of EU Regulation 2016/679 you have the right to submit a complaint to the relevant data protection authority.

We reserve the right to update the content of this page on a regular basis.
Please therefore check our privacy policy regularly so that you are always up-to-date with any changes made since you last read them.

Last update: June 2020

Privacy policy